Technically advanced of Xerox pioneer benchmarking visit to Japan in the 1970s. However, the implementation of the concept of benchmarking for the banking sector has not taken place until the end of the 1990s. Benchmarking process, in particular, is a tool that helps FIs for cost savings, improving productivity and integrate business processes.
Although the process of benchmarking includes reveal what may be considered sensitive or confidential information, this agreement constitutes the comparative assessment of partnerships with competitors participating institutions to compare the costs and advantages and disadvantages, exit when it comes to the actual implementation of key processes in loans. This paper presents an application of the process of apparently identical benchmarking for loans in Australia for value chains
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